youtravel.com continually seeks ways in which to improve the service to guests who book accommodation through our site both prior to, during and post travel. We take immense pride in the provision of our local in-resort service, which is offered in 95% of our featured resorts by our representatives. We firmly believe that each of our guest is an individual, and therefore has differing expectations of their holiday experience and different requirements once in resort. As such, our representative service is designed to suit each of our guests’ needs, be they an independent traveller requiring minimal assistance, or a traveller requiring guidance throughout their holiday. Our representatives are, largely, local to the resort in which they are based, and are therefore extremely knowledgeable about the resort and surrounding area. The representatives’ focus is to ensure that all of our guests are afforded the enjoyable and comfortable holiday booked via youtravel.com.
The majority of the hotels featured by youtravel.com display a notice board within the reception area or representative’s meeting room, on which details of contact emergency numbers and resort information can be found. Some hotels offer an additional information booklet, which will be distributed at the time of arrival or at the welcome meeting.
Our local in-resort representatives eagerly await their meeting with guests, which takes place after the guests’ arrival in resort. In the meetings, our representatives share their extensive knowledge of the destination by way of a short introduction to the resort, covering everything that our guests will need to know in order to derive the greatest benefit and enjoyment from their holiday booked via youtravel.com.
youtravel.com is always seeking new ways to support our clients through our site and enrich their travel experience. That’s why we have created e-guides for our most popular resorts.